Shipping & Delivery
Do you ship internationally?
Yes. Phara d’Or offers worldwide shipping from the Netherlands. All orders are carefully prepared and shipped with tracking through our trusted international delivery partners.
Shipping options, delivery times and complimentary shipping thresholds vary by destination.
How much does shipping cost?
We offer standard and express delivery options depending on your destination.
Netherlands & Belgium
- Standard Delivery: Complimentary on all orders
- Estimated delivery: 1–2 business days
European Union
- Standard Delivery: €15 · Complimentary from €250 · 2–7 business days
- Express Delivery: €25 · Complimentary from €500 · 1–3 business days
United Kingdom
- Standard Delivery: £15 · Complimentary from £250 · 3–6 business days
- Express Delivery: £40 · Complimentary from £500 · 2–4 business days
Switzerland & Liechtenstein
- Standard Delivery: CHF 25 · Complimentary from CHF 250 · 3–6 business days
- Express Delivery: CHF 45 · Complimentary from CHF 500 · 2–4 business days
United States
- Express Delivery: $20 · Complimentary from $150
- Estimated delivery: 2–4 business days
Canada
- Express Delivery: CAD 80 · Complimentary from CAD 850
- Estimated delivery: 3–7 business days
Australia
- Express Delivery: AUD 70 · Complimentary from AUD 850
- Estimated delivery: 3–7 business days
Iceland & Norway
- Standard Delivery: €25 · Complimentary from €250 · 5–8 business days
- Priority Delivery: €50 · Complimentary from €600 · 3–5 business days
Rest of World
- International Priority: $50 · Complimentary from $600
- Estimated delivery: 2–8 business days
All delivery estimates are in business days after dispatch. Customs processing, public holidays and unforeseen carrier delays may occasionally affect delivery times.
Final shipping options and charges are confirmed at checkout.
How long before my order is shipped?
Orders placed before 16:00 Central European Standard Time (Amsterdam), Monday through Friday, are normally dispatched the same business day, subject to payment confirmation and stock availability.
Orders placed during weekends or public holidays are generally processed on the next business day.
Are duties and import taxes included?
For deliveries within the European Union, applicable VAT is included in the purchase price.
For orders shipped to the United States, United Kingdom, Canada, Australia, Switzerland and Liechtenstein, Phara d’Or covers applicable import duties and taxes.
These destinations benefit from duties-paid delivery, meaning there are no additional import duties or taxes to pay upon arrival.
For other international destinations, local import duties, taxes or customs handling charges may apply and are generally the recipient's responsibility.
Which shipping carriers do you use?
We work with established delivery partners, including UPS, DHL, DPD and PostNL.
The carrier is selected according to your destination and delivery service.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
Tracking information may take several hours to become active.
Can I change my delivery address?
Please contact us within 30 minutes of placing your order if you need to update your delivery details.
We begin preparing orders promptly, so changes cannot always be guaranteed. Once an order has been dispatched, address modifications may only be possible directly through the delivery carrier.
What happens if my order is delayed, lost or arrives damaged?
If your parcel is delayed beyond its estimated delivery date, appears to be lost or arrives damaged, please contact us at customerservice@pharador.com.
Include your order number and, where relevant, photographs of any damage. We will investigate the issue with the delivery carrier and help arrange an appropriate resolution.
Orders & Payments
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay and Google Pay.
Depending on your location, additional payment methods such as Klarna may also be available.
All available payment options are displayed securely at checkout.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us within 30 minutes of placing it.
We begin processing orders promptly and will do our best to accommodate your request. Once an order has been dispatched, changes or cancellations before delivery are no longer possible.
Eligible purchases can still be returned in accordance with our Returns & Exchanges policy and applicable consumer rights.
Can I use a discount code or gift card?
Yes. Discount codes and gift cards can be applied during checkout.
Enter your code in the designated field before completing your purchase. Certain promotions may have specific conditions or restrictions on combining offers.
Why was my payment declined?
Payments may be declined due to incorrect payment details, insufficient funds or security checks performed by your bank or payment provider.
We recommend verifying your information or trying another payment method. If the issue persists, please contact your payment provider or our customer service team for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date your order is delivered.
Eligible items must be returned in their original condition, unwashed and free from damage, stains or odours, with all applicable tags, labels, hygiene seals and included components intact.
You may try on items to the extent reasonably necessary to assess their fit. Handling beyond what is necessary may affect the refund amount, and certain hygiene exceptions may apply.
We do not charge an additional return processing fee. However, return shipping costs are generally the customer's responsibility.
You can arrange return shipping yourself or select a prepaid label through our Returns Portal, where available. The cost of a prepaid label is displayed before confirmation and deducted from your refund.
If an item arrives damaged, defective or incorrect, we will cover reasonable return shipping costs as applicable.
For complete details, please consult our Returns & Exchanges Policy.
How do I return an item?
Returns must be registered through our Returns Portal within 30 days of delivery.
Once registered, you can choose a prepaid return label or arrange shipping with your preferred carrier.
Please package your items securely with all original components and send your return within 14 days of registration.
How do I exchange my items?
Direct exchanges are available for eligible orders within the European Union, subject to stock availability.
For orders outside the EU, we recommend returning the original item for a refund and placing a new order in your preferred size or style.
Exchange requests can be registered through our Returns Portal.
EU right of withdrawal
Customers in the European Union generally have a statutory right to withdraw from an eligible online purchase within 14 days of receiving their order, without providing a reason.
To exercise this right, notify us within the applicable withdrawal period. You must then return the items within 14 days of your withdrawal notification.
Applicable refunds include the original standard delivery cost when the entire order is withdrawn, subject to the conditions provided by law. Certain statutory exceptions, including qualifying hygiene-sealed goods, may apply.
Our voluntary 30-day returns policy is separate from and does not limit your statutory rights.
For full details, please consult our Right of Withdrawal information.
When will I receive my refund?
Once your return has been received and inspected, the applicable refund will be issued to your original payment method.
For EU orders returned under the statutory right of withdrawal, reimbursement is made within 14 days of your withdrawal notification, although we may withhold payment until the returned goods have been received, as permitted by law.
Please allow additional processing time for your bank or payment provider.
What if I receive an incorrect or defective item?
Please contact us at customerservice@pharador.com as soon as possible after delivery so that we may assist with a replacement or a refund.
Include your order number, a description of the issue and clear photographs where relevant.
We will review your request and arrange an appropriate solution. Your statutory rights regarding defective or non-conforming goods remain unaffected.
Product Details & Fit
How do I find my correct size?
Please refer to our Size Guide to determine your ideal Phara d’Or size, or contact our customer care team at customerservice@pharador.com for personalized sizing advice or questions about specific pieces.
What is "sister sizing"?
Sister sizing refers to bra sizes that have approximately the same cup volume but different band lengths.
For example, EU 70D, 75C and 80B are sister sizes.
Although the cup volume is similar, the band fit, support and overall feel will differ.
Sister sizing can be particularly useful when the cups fit correctly but the band feels too tight or too loose.
How do I find my sister size?
To find your sister size, adjust the band and cup in opposite directions:
- If the band feels too tight: Go up one band size and down one cup letter.
- If the band feels too loose: Go down one band size and up one cup letter.
For example, if you wear EU 75C, your sister sizes are EU 70D and EU 80B.
Remember that sister sizing preserves approximately the same cup volume, but it does not guarantee an identical fit or level of support.
How should a bra fit?
A well-fitting bra should feel secure and supportive without restricting movement.
The band should sit comfortably around your ribcage without riding up, while the cups should follow your natural shape without excessive gaping or spillage. Shoulder straps should rest comfortably without digging in.
The ideal fit may vary depending on the style, particularly between structured, soft-cup and more revealing designs.
What if I'm between sizes?
If you're between sizes, the best choice depends on the garment and your preferred fit.
For bras, consider whether the uncertainty concerns the band or the cup. Sister sizing may help when the cup volume is correct but the band isn't comfortable.
For other lingerie and swimwear, consult the product's sizing information and consider the desired fit.
If you're unsure, contact us with your measurements and the item you're considering. We'll be happy to help you choose.
How should I care for my Phara d’Or pieces?
Our lingerie and swimwear are crafted from delicate materials that deserve thoughtful care.
We recommend gently hand washing in cool or lukewarm water using a mild detergent suitable for delicate garments. Avoid bleach, wringing and tumble drying.
For swimwear, rinse with fresh water after exposure to chlorine, salt water or sunscreen.
Always follow the individual garment's care label. For detailed instructions, explore our Luxury Lingerie Care Guide.
Store your lingerie in a clean, dry place away from direct sunlight.
We recommend keeping structured bras in their natural shape and avoiding excessive folding or compression.
Take care when storing pieces with decorative hardware, chains or fastenings to prevent snagging delicate embroidery or tulle.
For added protection, keep particularly delicate pieces in a separate fabric pouch or compartment.
Brand Philosophy
What does Phara d’Or stand for?
Phara d’Or is an independent Dutch luxury lingerie and swimwear brand, created for those who appreciate expressive design, refined details and the confidence that comes from wearing something extraordinary.
Designed in the Netherlands and crafted in Portugal, our collections bring together European expertise and a distinctive approach to modern sensuality.
We believe lingerie is more than something worn beneath clothing. It is a personal expression of style, desire and individuality.
Is Phara d'Or a luxury brand?
Yes. Phara d’Or is an independent Dutch luxury lingerie brand, defined by distinctive design, exceptional European craftsmanship and carefully selected materials.
For Phara d’Or, luxury lies in the details. From intricate European embroidery and carefully developed silhouettes to our signature gold-plated hardware, every element reflects our commitment to quality and craftsmanship.
We believe true luxury extends beyond appearance. It should also reflect how and where a garment is made. That is why we choose European manufacturing over pursuing the lowest possible production costs. Our collections are crafted by skilled specialists in Portugal, using carefully selected materials sourced within Europe.
For us, luxury is the combination of beautiful design, exceptional craftsmanship and integrity in the way our pieces are made.
What sets Phara d’Or apart from mass-market lingerie?
As an independent brand, we believe in a more considered approach to lingerie, one that values craftsmanship, skilled labour and responsible manufacturing over the pursuit of the lowest production costs.
Our collections are designed in the Netherlands, made in Portugal and crafted using materials sourced from European suppliers. By keeping our production within Europe, we support specialist manufacturing expertise and work within established European labour and workplace regulations.
We produce in small batches, allowing us to focus on distinctive designs, carefully selected materials and refined finishing details rather than mass-market volumes.
We believe beautiful lingerie should not come at the expense of the people who make it.
Design & Craftsmanship
Where is Phara d’Or lingerie made?
Phara d’Or collections are designed in the Netherlands and manufactured in Portugal.
We work with a specialist Portuguese atelier with over 40 years of experience in lingerie manufacturing, bringing together established technical expertise and our distinctive design vision.
From construction and fit to the smallest finishing details, our pieces reflect the experience and precision of European lingerie craftsmanship.
For us, European craftsmanship is not simply a statement of origin. It is a practical commitment reflected in how our products are designed, developed and made.
Materials & Sourcing
We source our materials from carefully selected suppliers throughout Europe.
This includes our embroideries, laces, tulles, satins and specialist elastics, chosen to complement the appearance, structure and intended fit of each design.
Combined with production in Portugal, our European sourcing is an important part of how we develop and manufacture our collections.
Our approach to sustainability
We believe responsible production begins with making thoughtful choices about what, where and how much we produce.
Our collections are manufactured in Portugal using materials sourced from European suppliers. We work in carefully planned, small production batches rather than pursuing mass-market volumes.
This approach helps us manage production quantities and limit unnecessary overproduction.
We recognise that textile production has an environmental impact, and we do not claim that our products are without one. Our aim is to continue making considered decisions about sourcing, production and the longevity of our designs.
Stockists
Does Phara d’Or have boutiques?
Phara d’Or does not currently operate its own boutiques.
Our collections are available through our official online boutique and a carefully selected network of independent luxury lingerie retailers, including:
- NIN Luxury Lingerie — Arnhem, the Netherlands
- Brigade Mondaine — Paris, France
For customers who prefer to experience our lingerie in person, we recommend contacting our retail partners directly to confirm availability and fitting possibilities.
Gifting
Do you offer gift packaging?
Yes. Complimentary luxury gift packaging is available on qualifying orders.
The minimum purchase value is approximately €150, or the corresponding threshold in your local currency.
Our gift presentation is designed to make receiving Phara d’Or feel special, whether you're choosing something for someone else or treating yourself.
Product prices are not displayed on the packing slip included with gift orders.
Your order confirmation and payment details are sent to the email address used at checkout.
Do you offer gift cards?
Yes. Phara d’Or offers digital gift cards, allowing the recipient to choose their favourite pieces from our collections.
Our digital gift vouchers are delivered by email within 30 minutes of purchase and can be redeemed through our online boutique.
Looking for inspiration? Explore our Gift Guide.
